Privacy Policy

Freeline VPN (“Freeline VPN”, “we”, “us”, or “our”) provides a virtual private network service through our mobile application and related services (collectively, the “Service”).

1) Scope

This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use the Freeline VPN mobile app and Service. If you do not agree with this Policy, please do not use the Service.

2) Information We Collect

2.1 Information you provide

• Account information (if applicable): such as email address, username, or authentication tokens if you create or sign in to an account.
• Support requests: information you send when you contact support (e.g., email, message content, and any attachments).

2.2 Information collected automatically

• Device & app data: device model, operating system version, app version, language, and general app performance metrics.
• Diagnostics (optional): crash logs and troubleshooting data to help us fix bugs and improve reliability. Some diagnostics may include timestamps and device identifiers.
• Approximate location: we may infer a rough location (e.g., country/region) from your IP address for server selection, fraud prevention, and compliance. We do not require precise GPS location unless explicitly requested and enabled by you.

2.3 VPN service data (traffic and activity)

A VPN works by routing your internet traffic through our servers. We are committed to minimizing data collection. Depending on how the Service is configured and operated, we may process limited technical information needed to provide the Service (for example, to establish a VPN connection, prevent abuse, enforce limits, and maintain server stability).

• We do not sell your browsing activity.
• We do not intentionally collect the contents of your traffic (such as the pages you visit, DNS queries content, or messages) except to the extent necessary to transmit data over the VPN and maintain the Service.
• Minimal connection data (if collected): may include connection timestamps, chosen server/location, and the amount of data transferred. If collected, we aim to keep it minimal and retain it only as long as needed for operations, security, and billing (if applicable).

Note: If you use third-party websites or apps while connected, those services may still collect information about you under their own policies.

2.4 Payments and subscriptions

If you purchase a subscription through the Apple App Store or Google Play, the payment is processed by the store, not by us. We may receive limited information such as subscription status, product identifier, and transaction metadata needed to provide access (but not your full payment card details).

2.5 Website data

If you visit our website, we may collect standard web logs and may use cookies or similar technologies for basic site functionality, analytics, and security. You can control cookies through your browser settings.

3) How We Use Information

• To provide, operate, and maintain the Service (connectivity, server routing, feature delivery).
• To process subscriptions and confirm entitlement (where applicable).
• To improve performance, reliability, and user experience (analytics, diagnostics, troubleshooting).
• To respond to support requests and communicate with you about the Service.
• To prevent fraud, abuse, and security incidents, and to enforce our terms.
• To comply with legal obligations and lawful requests.

4) Legal Bases (Where Applicable)

If you are in a jurisdiction that requires a legal basis (e.g., the EEA/UK), we process personal data based on: (a) performance of a contract (providing the Service), (b) legitimate interests (security, preventing abuse, improving the Service), (c) compliance with legal obligations, and/or (d) your consent (where you choose to enable optional diagnostics or marketing, if offered).

5) Sharing and Disclosure

We may share limited information only as necessary:

• Service providers: vendors who help us run the Service (e.g., infrastructure hosting, analytics, crash reporting, customer support). They are required to protect data and use it only for providing services to us.
• App stores: Apple/Google handle payments and may provide us subscription/entitlement information.
• Legal compliance: if required by law, regulation, or a valid legal process.
• Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets (you will be notified where required).

We do not sell your personal information.

6) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. Diagnostic data is typically retained for a shorter period unless needed to investigate recurring issues or security incidents.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) International Data Transfers

Your information may be processed in countries other than where you live (for example, where our servers or service providers operate). Where required, we use appropriate safeguards for cross-border transfers.

9) Your Rights and Choices

• Access, correction, deletion: you may request access to, correction of, or deletion of your personal information, subject to applicable law.
• Opt-out of optional diagnostics: if the app offers diagnostic/analytics controls, you can disable them in the app settings.
• Marketing: if we send promotional emails (optional), you can unsubscribe at any time.

To make a request, contact us at support@freeline.cloud. We may ask you to verify your identity before responding.

10) Children’s Privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child provided us information, contact us and we will take appropriate steps to delete it.

11) Third-Party Links and Services

The Service may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

12) Changes to This Privacy Policy

We may update this Policy from time to time. If we make material changes, we will provide notice by updating the “Effective Date” and, where appropriate, providing additional notice within the app or on our website.

13) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

• Email: support@freeline.cloud
• Website: https://freeline.cloud
• Address: Purok Orchids, Tiayon, Ipil, Zamboanga Sibugay, PH